ellis training consultancy workshops

Who is it for?

Managers, leaders and supervisors whose roles require them to coach their staff or others to help them to achieve higher standards of performance in the workplace.

What you will learn

By the end of this course you will be able to:

• describe the value of coaching for performance
• plan for and assist a new team member to settle into the team and the workplace as quickly, safely and effectively as possible
• describe how you would effectively coach one of your team members on a specific task in a positive way and in line with organisational and legal requirements
• list the skills and techniques required for effective coaching
• demonstrate the ability to coach others towards a given goal
• adopt a supportive and adaptable approach to the coaching of individuals using constructive feedback

Course content

• Role of Coaching in Performance Management
• Planning Coaching
• Communication and Feedback
• Motivation
• Adapting Your Coaching Style
• Monitoring Progress
• Delegation and Coaching
• A Concluding Discussion
• Action Planning

Duration

The duration of this course is either one or two days. However a tailored in-house version can be delivered to meet specific individual or organisational needs.

Who is it for?

People whose jobs require them to inform or persuade business audiences.

What you will Learn

By the end of this course you will be able to:

• make presentations that capture and hold audiences’ attention
• use a logical approach
• improve voice projection
• practise question and answer techniques
• overcome anxiety

Course content

• Structuring and Planning
• The Objective and Purpose
• Assessing Your Audience
• Personal Presentation and Impact
• Assertive Styles
• Visual Aids
• Audience Control
• Personality Projection
• Action Planning

Duration

The duration of this course is two days. However a tailored in-house version can be delivered to meet specific individual or organisational needs.

Who is it for?

Those managers who conduct formal performance appraisal reviews with staff.

What you will learn

By the end of this course you will be able to:

• explain the aims of appraisal and performance management
• describe the relationship between appraisal, performance, development and organisational effectiveness
• prepare and conduct effective appraisals
• set SMART objectives

Course content

• The Purpose and Benefits of Appraisal
• Reviewing the Job
• Preparing to Appraise
• The Appraisal Interview
• Setting Targets
• Common Pitfalls in Appraisal
• Getting Agreement
• Action Planning

Duration

The duration of this course is one day. However a tailored in-house version can be delivered to meet specific individual or organisational needs.

Who is it for?

Staff who involved in selling

What you will learn?

By the end of this course you will be able to:

• establish what consultative selling means
• to be aware of the sales process
• establish the customers requirements
• proposing your products and services to match those requirements
• confidently handle objections
• close the deal with confidence

Course content

• The Sales Process
• Setting Customer Objectives
• Appreciating Customer Requirements.
• Selling using Features, Applications and Benefits (FAB)
• Enhancing your Sales Presentations.
• Handling Objections
• Win/Win Negotiations
• Closing the Sale.
• Post Call Activity
• Action Planning

Duration

The duration of this course is one day.

Who is it for?

Those who are taking their first steps into management. Participants will cover the fundamental principles of management and be introduced to a wide variety of skills and techniques, aimed at helping them to get the most from their staff and to achieve their organisational objectives.

What you will learn

By the end of this course you will be able to:

• describe the key skills of a manager
• modify your management style to get the best out of your staff
• plan tasks and attain goals through others
• list the key elements of an effective objective
• explain the functions of action centred leadership
• explain the stages in team development
• list the steps in providing effective feedback on performance
• identify opportunities to delegate to staff
• build an effective team
• lead and motivate your people

Course content

• The Managerial Challenge
• The Responsibilities of Management
• Planning Skills
• Objective Setting
• Resource Management
• Delegation
• Personal Awareness
• Listening Skills
• Teamwork – an Essential Resource
• Assertiveness
• Communication Skills
• Interpersonal Techniques
• Organisational Communication
• Employee Relations
• Managing Staff
• Managing Grievance and Discipline
• Participative Problem Solving
• Motivation – Improving Individual Performance
• Leadership:
• Staff Development
• Action Planning

Duration

Four days delivered as two times two day workshops

Who is it for?

Team leaders and experienced supervisors whose success is dependent upon the efforts of their team and teamwork.

What you will learn

By the end of this course you will be able to:

• describe the role and responsibilities of leadership and the knowledge and skills needed to perform the role
• describe the functions of leadership and identify your own style
• describe what motivates different individuals
• list the steps in empowering your team
• explain the importance of creating an environment where leaders involve, motivate and empower their team

Course content

• Leadership in Focus
• Leadership Styles
• Team Development
• Motivation – Improving Individual Performance
• Creating an Empowered Climate
• Building and Leading Teams
• Performance Management
• Participative Problem Solving
• Staff Development
• Organisational Communication
• Action Planning

Duration

The duration of this course is two days. However a tailored in-house version can be delivered to meet specific individual or organisational needs.

Who is it for?

Managers and specialist staff who need to be more influential within their organisation; those staff who need the agreement, commitment and co-operation of others.

What you will learn?

By the end of this course you will be able to:

• identify strategies for achieving results through others using the skills of influence and persuasion
• assess your preferred influencing style and practise communicating persuasively
• implement strategies to gain commitment through bargaining and joint problem-solving techniques
• respond confidently to negative tactics and hostility from others
• plan to influence and persuade colleagues and contacts back in the workplace

Course content

• Influencing Style
• Communicating Confidently
• Bargaining
• Being Persuasive
• Questioning Techniques
• Interpersonal Techniques -Managing Conflict
• Assertiveness:
• Action Planning

Duration

The duration of this course is one day.

Who is it for?

Managers who need to be able to introduce change successfully into their organisation or department. This course is particularly relevant for those who are required to manage the introduction of new strategies or different systems, new procedures or new services, or who are involved in relocation.

What you will learn

By the end of this course you will be able to:

• describe how individual attitudes and perceptions affect people’s response to change
• utilise techniques to reduce resistance to change
• create an environment in which people welcome and respond positively to change

Course content

• Organisational Change
• Individual Responses to Change
• Effective and Ineffective Change Strategies
• Creating an Empowered Climate
• Creating a Positive Climate for Change
• Participative Techniques
• Communicating Confidently
• Consolidation and Follow-up
• Action Planning

Duration

One day or Two day workshops

Who is it for?

Those who wish to improve their personal time management and prioritisation and, hence, their effectiveness.

What you will learn

By the end of this course you will be able to:

• establish priorities and define objectives
• review how time is consumed
• identify time wasters and plan to reduce time wasters
• delegate effectively and develop a personal plan for the future

Course content

• Delegates Explain Their Time Problems
• The Essential Logic of Good Time Management
• Essential Stages in Good Time Management
• Delegation
• Reducing Time Wasters
• Developing Strategies for Effective Time Management
• Establishing Good Time Practices
• Meetings -avoiding time wasting meetings
• Action Planning

Duration

The duration of this course is one day.

Who is it for?

Those who need to negotiate effectively with colleagues, suppliers and customers.

What you will learn

By the end of this course you will be able to:

• understand the negotiation process
• appreciate the need for careful preparation
• prepare options for mutual gain and long term strategies for success
• develop an appropriate ‘win-win’ negotiating style
• discover the other side’s strengths and weaknesses
• cope with and use psychological pressure

Course content

• The Negotiation Process
• You, The Negotiator- your qualities
• How to Plan the Strategy
• The Negotiation Itself
• Probing by Questioning
• Effective Listening
• Summarising
• Psychological Pressure
• Relationship Building
• Closing the Deal
• Action Plan

Duration

The duration of this course is delivered as either a one day or two days. However a tailored in-house version can be delivered to meet specific individual or organisational needs.

Who is it for?

Anyone who is involved in ensuring that business processes run smoothly by identifying and resolving multi and cross functional problems.

What you will learn

By the end of this course you will be able to:

• use an analytical approach to problem solving
• demonstrate advantages/disadvantages of group decision-making
• describe the different types of decision-making processes
• develop creative and innovative approaches
• develop a ‘toolbox’ of techniques
• overcome the barriers to effective solutions

Course content

• Defining the Problem
• Problem Solving Process
• The Logical Approach
• Considering the Thinking Process
• Tools and Techniques
• Brainstorming a Solution
• Evaluation of Options
• Decision Making
• Generating Solutions and Selling the Message
• Action Planning

Duration

The duration of this course is one day.

Who is it for?

Anyone who would like to understand and experience how the techniques and tools of Neuro-Linguistic Programming (NLP) can help them achieve personal excellence, and develop teams and organisations to achieve business success.

What you will learn

• set effective goals and build quality relationships
• replace conflict with co-operation and respond flexibly to your environment
• enhance communication skills for better, more consistent results
• self-manage to achieve personal excellence by realising inner potential

Course content

• What Is NLP?
• Developing Rapport
• Developing Positive Outcomes
• Delivering Effective Feedback
• Flexibility in your style
• NLP Tools and Visualisation Techniques
• State Management
• Perspectives and Differing Styles
• Action Planning

Duration

This course is a one day workshop